A pharmacy chain has been forced to apologise for a second time after a woman was refused emergency contraception because of the pharmacist’s personal beliefs, a year after a similar incident at a different branch.
Charlotte, 41, who preferred not to give her surname, said she felt “upset and humiliated” when the pharmacist at her local Lloyds Pharmacy branch in south London, told her she was unable to distribute the contraception “for religious reasons”.
Charlotte said the pharmacist told her she could order the contraception online and have it delivered, but did not ask if it was urgent, or provide other options or advice, during the incident on Wednesday last week.
“I just froze, I didn’t know what to say,” she said. “You have to take the medication within five days, and I was four days in, so it was actually quite urgent,